FAQ

In French, L’île means the island. I created it because I needed a safe space to share and interact with you. L’île is a private community. It’s a space for stories, intimate insights and thoughtful conversation. 

By joining, you will gain exclusive access to my newsletter, live community chats, expert talks, a platform with the full archive and a conversation board to connect with other members. Soon, you’ll all have access to our talk circles 😉

Continue reading to get your most frequent questions about this community answered and the most common technical issues resolved! 

Membership

How to join

Welcome to this small, safe and inspiring community! If you are new and would like to join, click here. Choose the membership plan that works for you, follow by clicking on the ‘Join’ button and fill in your details – full name, email address, a password of your choice, your Instagram handle and payment information. You will receive a confirmation email after placing your order and your subscription will be active.

You will start receiving my newsletter in your inbox. 

To start using our platform, log in to your Account and start exploring Garance.world

See you there!

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Membership plans

You can choose from two membership plans – Monthly and Yearly. Each comes with exclusive access to all content created by me, Garance Doré, experts I invite and you, members of this private community. 

There is a price – $5/month for Monthly (billed monthly) or $50/year for Yearly (billed annually). You will also gain access to all newsletter archives, events and access to content shared with a close friends group on my Instagram account.  

If you opt for the Yearly membership, you will receive two of my digital prints in high resolution!

Payment

Once you’ve filled in all of required details, you can make a payment for your membership with any major credit card (Visa, Mastercard, American Express, Discover, JCB) from anywhere in the world.

You can also pay through Apple Pay.

Gifting a membership

If you’d like for your friend, your family member, your colleague (or anyone else!) to become a part of our private space, you can gift them a membership.

Click here to gift Yearly and here to gift Monthly membership. Simply fill in all required details – gift recipient’s name and email address, delivery date and if you’d like, add a personalized message. Complete by entering your payment information. Whoever the gift is for, they will receive an email with a link to activate their membership on the delivery date you chose.

The gifted membership will be active only for the period of time you choose. After that, it is up to the gifted person to decide if they’d like to continue with the subscription and add a payment method before the membership expires.

Privacy

This community is online based, which means that personal information and certain data are gathered when you register for the membership and when you participate in the community by reading, writing, replying to or liking the content that is shared. Please respect my work and privacy as well as work and privacy of other members by not sharing what you see unless you have the permission from the author.

L’île is an advertising free space and no personal information will be shared with third parties. The only people who might gain access to these are those who look after the operational side of our world or resolve any technical troubles you might experience and they can be trusted completely. Please never ever worry about your privacy!

Account

Updating your profile

Once your membership is active, you can update your profile and other details at any time. To do so, log in to your Account and make any changes you’d like under the Profile tab. This includes your full name, email address and Instagram handle. 

Problems logging in

If you can’t log in to your Account, please check your browser’s security settings. Our membership software won’t work if you’ve disabled third-party cookies. To solve this, you can either change your settings or try another browser!

If you’re still having trouble, please get in touch with the following information: Mobile/Desktop model, OS version and Browser/Browser version.

Updating your membership plan

If you’d like, you can change your membership plan at any time. To do so, go to the Subscriptions tab in your Account and follow by clicking ‘Change plan’ button. If you switch from Monthly to Yearly, the switch will happen immediately and you will be charged a prorated amount. If you switch from Yearly to Monthly, the switch will happen once your current Yearly plan comes to an end.

Updating your card details

You can update your credit card details under Update card tab in your Account. If you see an Apple Pay button, click on ‘Enter a card instead’ and this will allow you to enter the new card details manually. Finish by clicking on ‘Update my card’ button.

Reseting your password

To reset your password, click here! Enter your email and click on ‘Send me reset instructions’ button. You will receive an email with a password reset link. It can only be used once so when you click on it and successfully reset your password, it will become invalid. Also, if you do not follow the link at all, it will automatically expire after 48 hours. 

If the password reset link becomes invalid before you have a chance to reset your password, simply delete the email and start with a fresh password reset!

Invoices

Each time your monthly membership renews, you will receive a confirmation email with an invoice. You can also view all of your membership renewals and invoices under the Orders tab in your Account. You won’t miss anything!

Renewals

Your membership will automatically renew every month. If you’d like, you can also do this manually. To do so, click on ‘Turn off auto-renew’ button under the Subscriptions tab in your Account. 

Canceling your membership

If you wish to cancel your membership, log in to your Account, go to the Subscriptions tab and click on ‘Turn off auto-renew’ button. This means your membership will not automatically renew at the end of your active membership period and will be deactivated. If you then change your mind, you can log in to your Account and turn the auto-renew on at any time.

At this time, all sales are final and refunds are not offered. 

I appreciate any feedback and would be happy to know the reason why you no longer want to be part of the community – please leave me a note via email if you can!

Newsletter

How it works

Every two weeks, I will send a thoughtful, honest (and funny!) newsletter. There will be no advertising and no sponsored links. If there is anything I recommend, it is because I tried and tested it and love it! The newsletter comes out on the first and third Saturday of the month and even though the exact dates might change in the future, the transparency will not!

Problems receiving the newsletter

If you are not receiving the newsletter, please check your spam/junk folder first. If it’s not there either, please get in touch

Newsletter ending up in the spam folder

If you receive the newsletter in your spam or junk folder and want to change it, try marking the email as not spam (if your email provider allows such option). Alternatively, add my email garance@garance.world to your address book or contacts and this should solve it!

Our website

Garance.world

Garance.world is our online space where you will be able to access the full archive of newsletters, video recordings and our message board.

Website sections

The Letter is the newsletter archive.

The Bulletin is where I upload videos and expert talks.

The Conversation is our message board. It is a place of support and great resources. And more more importantly, this is where you will be able to meet each other! I created a couple of videos and conversation threads to make it easier to know how it works and where to start. Find them in Useful links below!

Problems seeing the content on the website

Sometimes, it happens that even though you are signed in, the following message will appear: ’This post is for members only’. In such case, please click ‘Sign in’ tab in the top navigation menu to refresh your session and access the post. This should solve it!

Instagram

@wearelile

This is L’île, our Instagram account! From time to time, I would love to highlight the beautiful things you say and publish some quotes from you there! We will always ask you for your permission first and credit you. In such cases, you might hear from Dominika – she is part of the community and helps me with a few things to keep everything tidy and organized.

Close friends list

I use your Instagram handle to add you to my close friends list to share exclusive content in my stories with you. These might be live chat announcements for the community or behind the scenes photos. 

If you do not see these stories, this could be for various reasons – perhaps your handle did not come up when creating the list or a simple typo on our end! Please get in touch.

Joining Instagram live chats

Every two weeks, I’d love to meet you in a live chat on Instagram. Sometimes, I invite an expert. Make sure to follow both @wearelile and @garancedore and check your stories a few minutes before the live starts – I will tell you how to join. 

Once we start the live talk, you will be able to ask me or our guest any questions you’d like. To do this, use the Q&A box that appears at the bottom of your screen. If you watch the live on your desktop, the Q&A box might not be supported there. You can always email your questions upfront.

Useful links!

Here are a couple of useful links to help you start once you become a part of our intimate space! 

A story of how I came to create this community.

A longer, in depth video to explain what led me to long for this new model of communication with you.

My manifesto. 

A short video to help you personalize your account and navigate The Conversation – our board for sharing and discussion.

A little bit more about how The Conversation works.

Say hi and tell everyone about yourself first! 

Meet members from the same country or city!

Let me know if you have any questions!

Last but not least!

This is my public website, Doré. It’s beautiful!

And this is a link to my book, Love Style Life.

Contact

To contact me and to ask me anything, email me at garance@garance.world

If you need help with your membership, navigating our website or any technical issues, email Dominika at dominika@garance.world

For anything else, email members@garance.world

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